Refund Policy

Last updated 18 July 2026

We keep refunds simple and fair.

Before work begins

If you cancel an order before our team has started work on it, we refund the professional fee in full.

After work begins

If you cancel after work has started, we refund the portion of the professional fee for work not yet performed, assessed against the completed steps shown on your order tracker.

Government fees

Government fees, stamp duties and other third-party charges that have already been paid to the authorities cannot be refunded by us.

If a filing is rejected

If an application is rejected by an authority, we will tell you why and refile at no extra professional fee where the rejection was within our control. Where the rejection is due to information you provided, refiling may involve additional government charges.

How refunds are paid

Refunds are made by bank transfer to the account the payment came from, normally within seven working days of agreement.